We recently asked ITKnowledge Exchange members what's on their new year's wish lists for dealing with end users. What would they like to say to users who are quick to point fingers at IT? What knowledge would they like to pass on to bridge the gap with other departments? How might users help make day-to-day tasks and general troubleshooting assignments tolerable?
The response was mixed. Some folks actually appreciate user ignorance – if only for their own job security. Others have a laundry list of things they'd like users -- and management -- to do differently.
Take a look at their comments in this collection of letters to the editor, and Sound Off with your own wish lists or musings.
End-user education letters to the editor
Sound Off to share your own comments on database end-user education.
This was first published in January 2006