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Resolving error 644

We are using SQL Server 2000 SP3 on Windows 2000 Advanced Server 2000 SP3. Hardwareis a cluster with two servers: Compaq Proliant DL580 with external storage device Compaq RA 4100 (Raid 5). Eventually we receive the error message:
 Error 644: Could not find the index entry for RID '...' in index page (...:....), index ID ..., database '...',
on different tables. We can solve this problem using DBCC DBREINDEX command but we want to eliminate the cause of the error.

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Your index is getting corrupted. Open a support case with Microsoft so they can walk you through the data you need to gather, along with getting a memory dump, so it can be diagnosed.

This was first published in September 2004

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